Orpheus internationale opern- und konzertreisen
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Helpdesk +49 (0) 89 38 39 39-0

Data Protection
We are pleased to inform you about our travel offers on our website.
Personal data, which you submit to us in the context of a request or travel booking, we treat with great care and only in accordance with statutory requirements.

This privacy policy applies to the use of all of our web pages accessible under the domains www.orpheus-opernreisen.de and www.orpheus-opernreisen.com. It concerns the collection, processing and use (hereafter "use") of your personal data (hereafter "data"). Personal data include, for example, your name and address, your telephone and fax numbers, your email and IP address.

Below you will find all the essential information to protect your data. For further questions or comments on data protection, you can always contact us by e-mail at info@orpheus-opernreisen.de or by regular mail.
Responsible body in the sense of the data protection laws is the Orpheus Opernreisen GmbH, Kaiserstrasse 29, 80801 Munich.

Collection of general information
When you access our website, information of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person. This information is technically necessary to correctly deliver the contents of web pages requested by you and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us, in order to optimize our Internet appearance and the technology behind it.

General information on the collection, processing and use of your personal data
For the pure visit and for the research on our Internet sides it is not necessary to give information to personal data. We do not collect personal information from you.

If you contact us with an information request or a travel request, we will need different personal data from you. For mailing our travel catalogues, we ask for your name and postal address. For quotations, we require either your telephone or fax number and / or your e-mail address. The use of your data is for the purpose of processing your request for information or your travel registration.

Provision of paid services
Additional services may be required to provide paid services, for example if you wish to pay by credit card.

When registering to receive our newsletter (shipping approx. every four to six weeks), the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (such as changes to the newsletter offer or technical conditions).
For an effective registration we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the "Double opt-in" procedure. For this purpose we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer. Further data is not collected. The data will be used exclusively for the newsletter and will not be passed on to third parties.
The consent to the storage of your personal data and their use for the newsletter can be revoked at any time. Each newsletter has a link to it. You can also unsubscribe at any time by sending a short message to info@orpheus-opernreisen.de.

Contact form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing your request and for possible follow-up questions.

Use of Matomo
This website uses Matomo (= formerly Piwik), an open-source software for the statistical evaluation of visitor access. Matomo uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of the website is stored on a server in Switzerland. The IP address is anonymized immediately after processing and prior to its storage. You have the option to prevent the installation of cookies by changing the settings of your browser software. We would like to point out that with appropriate setting, not all features of this website may be available. You can decide whether a unique web analytics cookie may be stored in your browser in order to allow the operator of the website to collect and analyze various statistical data.

Your rights to information, correction, suspension, cancellation and opposition
You have the right to receive information about your personal data stored by us at any time. Likewise, you have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact us by phone or e-mail: info@orpheus-opernreisen.de.
For a data lock to be taken into account at all times, these data must be stored in a lock file for control purposes. You can also request the deletion of the data, as long as there is no legal archiving obligation. As far as such an obligation exists, we lock your data on request.
You can make changes or revoke your consent by notifying us with effect for the future.

Change of our Privacy Policy
We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as: For example, when introducing new services. Your new visit will be subject to the new privacy policy.

For all other questions about privacy, please feel free to contact us at +49 (0) 89 383939 0
or info@orpheus-opernreisen.de.